Description
Communication, Customer Care and Teamwork Course
Our Communication, Customer Care and Teamwork course has become very popular since its launch. Effective communication is possibly one of the most important skills we can learn. The better we are at communicating, the more successful we are in life. This course has been designed to help people learn what it means to be an effective communicator, develop their speaking skills and improve their interpersonal skills.
Customer care is essential in many industries, and even if you do not work directly with a client or customer, the information held in this course can assist you in your day-to-day life as well. You will learn how to use customers to the benefit of your company, and how to make the most of the interactions you have with customers and clients.
COMMUNICATION, CUSTOMER CARE AND TEAMWORK COURSE CONTENT:
- What is communication?
- Types of communication methods
- Techniques
- Legislation
- Communication barriers
- Effective needs for accurate documentation
- What customer care is
- Good and bad customer service
- The 6-step guide for handling complaints
- Stages of team development
The course is delivered in 3 hours, and candidates must demonstrate a willingness to learn and interact during group activities. The training venue should be quiet and undisturbed. Staff should not be expected to be on duty. Staff attending should remain for the entire length of the session.
Check out our full selection of Care Courses here! Or have a look at our full range of First Medical Training Course
Payment & Security
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