Managing Complaints Course
Our Managing Complaints course will teach you ways of dealing with a complaint if you receive one, with both verbal and non-verbal techniques. This course is useful for the whole dental team, as a complaint can be received by any member of the team.
Most dental professionals work hard to provide the highest standards of care for their patients. As a result, most patients are satisfied with the care and treatment they receive. However, as with any service or product, from time to time things do go wrong and problems can arise, leading to dissatisfaction and complaints.
MANAGING COMPLAINTS COURSE CONTENT:
- Setting and maintaining communication standards
- Policy and procedure
- Verbal and non-verbal communication
- Appropriate responses
- Learning from complaints
- Maintaining informed consent
On successful completion of the Managing Complaints course, each delegate will receive a certificate with 2 hours enhanced CPD. This training meets the criteria for GDC development outcomes.
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