Managing Complaints Course
Our managing complaints course will teach you ways to deal with a complaint if you receive one by both verbal and non-verbal techniques. this course is for the whole dental team as a complaint can be received by a y member of the team.
The majority of dental professionals work hard to provide the highest standards of care for their patients. As a result, most patients are satisfied with the care and treatment they receive.
However, as with any service or product, from time to time things do go wrong and problems can arise leading to dissatisfaction and complaint.
Managing Complaints Course content:
- Setting and Maintaining Communication Standards
- Policy and Procedure
- Verbal and Non-Verbal Communication
- Appropriate Responses
- Learning from Complaints
- Record Keeping
- Maintaining Informed Consent
On successful completion of the communications skills course, each delegate will receive a certificate with 2 hours enhanced CPD and meets GDC's development outcomes.
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